At the SuperBox official website, we are committed to delivering your orders quickly, securely, and transparently. This policy outlines the processes for order handling, shipping, tracking, and post-shipment procedures.
By placing an order on our website, you agree to the shipping terms listed below.
The SuperBox official website is an authorized U.S. retailer of genuine SuperBox streaming devices, offering the SuperBox S6, S7, and S8 series.
Order Processing Time
Our logistics team works hard to process and ship orders as quickly as possible.
Most orders are processed within one business day.
Processing may take up to two business days during holidays, promotional events, or periods of exceptionally high demand.
Orders placed before 2:00 PM Pacific Time (PT) on business days can usually be processed the same day.
Orders placed after 2:00 PM PT, on weekends, or on public holidays will begin processing on the next business day.
Please note that while orders may be prepared over the weekend, shipping carriers generally do not pick up or deliver packages on Saturdays, Sundays, or public holidays.
We are pleased to offer free shipping on all orders destined for the United States and Canada.
There are no hidden shipping or handling fees charged at checkout for standard delivery.
Delivery services may occasionally vary for remote areas, military addresses, or locations outside standard carrier service zones.
Shipping Locations and Fulfillment Centers
To ensure faster delivery, orders are shipped from strategically located fulfillment centers.
U.S. Fulfillment Center
California Warehouse
Depending on inventory availability and logistics operations, your order may be shipped from the warehouse closest to your destination.
Estimated Delivery Time
Estimated delivery time is calculated from the moment the order ships and tracking information is generated.
U.S. Orders
Estimated transit time: 2–5 business days
Carrier: UPS or DHL (selected based on destination and route)
Delivery Delays
While we strive to ensure on-time delivery, shipping delays may occasionally occur due to circumstances beyond our control. Potential causes include:
Severe weather
Carrier service disruptions
Customs inspections
Public holidays
Seasonal surges in shipping volume
Natural disasters or transportation interruptions
The estimated delivery dates provided on this website are not guaranteed delivery dates.
The SuperBox official website is not liable for delays directly caused by shipping carriers, customs agencies, or events of *force majeure*.
Tracking Your Order
Every order placed through the SuperBox official website includes shipment tracking services.
Once the order has been handed over to the carrier, you will receive a shipment confirmation email containing:
Tracking number
Carrier information
Shipment status updates
Customers can track their package status via our "Track Order" page or directly through the carrier's official website.
Please allow up to 24 hours for the tracking system to update after receiving the shipment notification email.
In some instances, carriers may temporarily show limited tracking updates while the package is in transit between sorting centers.
Shipping Address Accuracy
It is the customer's responsibility to enter a complete and accurate shipping address at checkout.
Please carefully verify:
Street address
Apartment or suite number
Postal code
Contact phone number
Recipient's name
The SuperBox official website is not responsible for delivery failures, returned shipments, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
For hardware shipments, we strongly recommend using a physical residential or business address whenever possible.
Some courier services may not be able to deliver to P.O. Boxes.
Order Changes and Cancellations
Due to our highly automated order processing system, orders enter the processing stage immediately after purchase.
Cancellation Requests
Customers may request to cancel an order within 24 hours of placement.
If the package has not yet shipped, we will issue a full refund.
Address Changes
Shipping addresses can only be modified before the order enters the shipment preparation stage.
Once a tracking number has been generated, orders generally cannot be modified, rerouted, or cancelled.
If an order that has already shipped is no longer needed, the customer may initiate a return after receipt in accordance with our refund and return policy.
Address Changes
Shipping addresses can only be modified before the order enters the shipment preparation stage.
Once a tracking number has been generated, orders generally cannot be modified, rerouted, or cancelled.
If an order that has already shipped is no longer needed, customers may initiate a return after receipt, subject to our refund and return policy.
Lost Packages and Delivery Claims
If your tracking information indicates "Delivered" but you have not received the package, please contact our support team as soon as possible.
Customers must notify us within 10 days of the recorded delivery date to initiate a shipping investigation.
Our team will coordinate directly with the carrier to review:
GPS delivery confirmation
Courier delivery scans
Shipping records
Delivery photos (if available)
Depending on the shipping provider's procedures, the carrier's investigation may take up to 30 days.
Please understand that once the carrier confirms successful delivery to the correct address, SuperBox may be unable to provide a refund or a replacement shipment.
Shipment Security and Verification
To minimize shipping disputes and fraudulent claims, all outgoing packages may undergo verification procedures prior to shipment.
These procedures may include:
High-definition video recording of the packing process
Serial number documentation
Shipment weight verification
Tamper-evident warranty seals
Digital shipment tracking records
These measures help ensure shipment accuracy and package integrity, thereby protecting both the customer and our business.
Risk of Loss
Ownership of and responsibility for the products transfer to the customer once the goods are handed over to the carrier.
However, we will make every reasonable effort to assist customers with carrier claims, investigations into lost shipments, or delivery disputes.
Policy Updates
The SuperBox official website reserves the right to update or modify this shipping policy at any time without prior notice.
All changes become effective immediately upon publication on this page.
We encourage customers to check this page regularly for the latest shipping terms and delivery information.
Thank you for choosing the SuperBox official website.
Content updated on June 18, 2026.
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